***Effective January 1, 2025***
All Tulane-affiliates participating in Tulane-related travel outside the United States will be automatically enrolled in CHUBB's new international health insurance policy (Master Policy No. GLM N186660489R). All medical and safety support and services while abroad will now be managed through Crisis24.
If you need medical or urgent support while traveling outside of the United States, contact Crisis24: (+1) 312-470-3115 / Toll Free: (+1) 844-896-4183 / goc@crisis24.com
As Tulane deepens its global engagement we are pleased to offer new services for our students, staff, and faculty engaged in Tulane-related international travel. Crisis24 serves as Tulane's international travel safety & emergency response provider, providing a number of services and benefits:
- Emergency and Urgent Medical Assistance (Physical & Mental Health)
- Replacement assistance for medications or prescriptions
- Inpatient & Outpatient Case Management
- Medical and security evacuation services
- Medical, legal and dental locator and referral services
- Medical Evacuation and Repatriation
- Political or Military Situation Evacuation
- Natural Disaster Evacuation
***Click HERE for a detailed list of services provided by Crisis24 for Tulane-related Travel Abroad***
After booking Tulane-related travel through Concur/World Travel Management Services, faculty, students and staff traveling outside of the United States will automatically be enrolled in Crisis24's international travel safety program and will have access to the following benefits via the web portal and mobile app:
Emergency Hotline: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183 / goc@crisis24.com, available 24/7/365. Only use when in need of medical or security assistance while abroad.
Access to itinerary-specific security information to better understand possible threats and disruptions in your vicinity or for any location worldwide.
Free Two-way messaging capabilities so that Tulane can confirm your safety in the event of a crisis or deliver important notifications.
Crisis24 Horizon® Web Portal
Tulane’s faculty, students and staff traveling internationally have access to comprehensive safety information, location alerts, and security/emergency assistance via the Worldcue Web Portal. Follow these instructions to log in:
- Go to https://crisis24horizon.com/app/login
- Log in using your Tulane credentials (email/password).
- If needed, update your profile settings, preferences, and emergency contact information.
- Save the Assistance Hotline Phone Number & Email: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183 / goc@crisis24.com
Crisis24 Horizon® Mobile App
Tulane's faculty, students and staff traveling internationally have access to comprehensive safety information, location alerts, and security/emergency assistance via the Crisis24 Horizon Mobile App. Some of the app's features include:
- Emergency Assistance Hotline Button: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183 / goc@crisis24.com. This dedicated hotline is available 24/7/365 and should be used when in need of travel, medical, or security assistance while outside of the United States.
- Itinerary Management: Access or manually edit your trip itinerary directly within the app.
- Crisis Alarm sends your location information if urgent help is needed and the situation requires you to communicate silently.
- Automated App Notifications of intel alerts relevant to travel itinerary and location if allowed.
- Quick access to destination intelligence.
- Download the Crisis24 app from either Google Play or the iTunes App Store.
- Once installed, click Sign In to create an account by entering your Tulane email.
- You will be redirected to Tulane's login page, where you should enter your Tulane email and password to access the app.
- Once in the app, view and edit your personal information and emergency contacts.
- Save the Assistance Hotline phone number: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183.
What to Do in the Event of an Emergency while Abroad
- Stabilize the immediate emergency/threat (e.g., rescue others from immediate threat; take cover; leave area safely; etc.).
- Alert first responders in-country of the threat, as appropriate. Not all countries have a central 911 emergency dispatch. However, they may have dedicated country-wide numbers for police, fire, and ambulance. Click here for a list of “911” equivalents by country.
- Contact Crisis24, Tulane’s International Travel Safety & Emergency Provider. Dedicated hotline: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183 / Email: goc@crisis24.com
- When safe, you or the trip leader should submit an incident report to Tulane documenting critical information.
- Contact your on-campus school or department.
- Respond to the crisis by gathering and verifying facts, coordinating support, and initiating appropriate hazard-specific protocols.
Questions?
Tulane Global is working to better support Tulanians researching, working, and studying around the world, by creating a clearinghouse of international travel resources. Access information about international travel insurance and safety programs, the process to seek permission for high risk international travel, and travel policy. If you have questions regarding Crisis24 or international travel policies more broadly, please reach out to the Tulane Global team at tulaneglobal@tulane.edu.
If your Tulane-related travel has been pre-approved through the Travel Department but booked outside of Concur/World Travel Management Services, you must manually register your trip through the Crisis24 Horizon Mobile App to ensure access to emergency assistance while traveling outside the United States. To register your itinerary, please download the Crisis24 Horizon Mobile App and follow the instructions within the app to enter your trip details.
For successful registration, you’ll need:
- Your Tulane email address,
- The airline’s “agency record locator,” and
- Your complete trip itinerary.
This process will help ensure that you have access to comprehensive safety support and services while abroad.
