Effective January 1, 2025 --- Tulane faculty, students and staff going abroad on a TU-related trip are covered by Chubb international travel health insurance (policy #: GLM N186660489R). This medical insurance and emergency evacuation support is offered by Tulane, where services, assistance, and coordination of benefits is initiated by contacting Crisis24. 

The program is mandatory and all persons authorized to travel abroad in TU-approved international activities are required to be registered. The policy provides comprehensive coverage, including emergency health insurance, medical repatriation, medical and security evacuation, and more.

No, Tulane travelers (students, faculty & staff) and approved affiliates are automatically enrolled and do not pay to secure medical coverage for Tulane-authorized travel abroad. The cost of the policy is fully covered by Tulane.
  

•    Total Maximum per Covered Accident or Sickness: $250,000 (unlimited for Spain, as required by law)
•    Deductibles per Covered Accident or Sickness: $0
•    Emergency Medical and Security Evacuation: 100% of Covered Expenses
•    Medically Necessary Medical Expenses: 100% of Covered Expenses
•    Pre-Existing Conditions: treated as any other medical condition
•    Exclusions and limits — click HERE for details

You can download the full plan benefit brochure, HERE.

This coverage does not replace your domestic health insurance plan, such as the TSHIP or the Blue Cross Blue Shield plans.
 

Highlights of covered medical expenses are noted below. You can download the full plan benefit brochure, HERE. See specifically the section that describes the benefits, starting on page 10.

• Hospital semi-private room and board or ICU room and board
• Hospital ancillary services (e.g., operating room, emergency room)
• Services of a doctor or registered nurse (R.N.)
• Ambulance services
• Laboratory tests and radiological procedures
• Anesthetics and their administration
• Blood, blood products, and transfusions
• Physical therapy (PT)
• Chiropractic care (inpatient or outpatient)
• Prescription medicines or drugs
• Emergency medical treatment of pregnancy
• Dental charges for injuries to sound, natural teeth (up to $500)
• Artificial limbs or eyes (not replacements)
• Casts, splints, trusses, crutches, and braces (not replacements or dental braces)

Chubb coverage exists for pre-existing physical and mental health, up to the maximum sublimit in your plan. See your outline of coverage or policy for details. We recommend that travelers call Crisis24 prior to travel if they have a pre-existing condition. You can access the Chubb brochure HERE.

The Chubb policy is not a dental plan, per se.  Rather, it provides for limited dental treatment in the event of an injury abroad to sound, natural teeth.  The maximum benefit is $500 with $0 coverage for pain alleviation.  See the plan, pages 3 and 10.

No. We do not cover medical expenses that result from participation in hazardous activities or extreme sports.  Such activities include, but are not limited to: off-road motorcycling, driving in or on any off-road motorized vehicle not requiring licensing as a motor vehicle or not designed primarily for use on public streets or highways (e.g., mopeds, scooters, e-scooters, e-bikes, etc.), scuba diving, jet, snow or water skiing, mountain climbing, sky diving, amateur automobile racing, automobile racing or speed contests, bungee jumping, spelunking, white water rafting, surfing or parasailing; or participation in a club, intramural, intercollegiate, interscholastic, professional or semi-professional sports. Please refer to the policy documents HERE [pages 18 -19] for a complete list of exclusions.

Examples of non-covered benefits include:

• Routine physicals and care of any kind
• Routine dental care, cleanings, and treatment
• Routine nursery care or custodial care
• Cosmetic surgery or elective procedures, treatment,t or exams
• Non-medically necessary care

Please read your Outline of Coverage carefully to understand what is NOT covered, which can be found under Exclusions. There may be additional exclusions that apply to specific benefits.

Faculty, students, and staff who require an insurance certificate specific to their country of travel can print a certificate of medical coverage HERE. 

For additional assistance, contact David Anderson with Tulane’s Office of Insurance (danderson7@tulane.edu).

No, a separate medical card is not needed. Your Crisis24 wallet card, along with the Master Policy # GLM N186660489R, serves as proof of coverage. You can access and download the wallet card HERE.
 

For travel prior to January 1, 2025, Tulane affiliates enrolled in GeoBlue international health insurance should use the following contact information for assistance:

• Phone (Inside the U.S.): 1.855.282.3517
• Phone (Outside the U.S.): 1.610.254.5304
• Email: customerservice@geo-blue.com
• Group Code: CME-484
• GeoBlue Benefits & Enrollment Summary

Please note that any claims and reimbursements for Tulane-approved activity abroad before January 1, 2025, must be managed directly with GeoBlue.

For travel beginning on or after January 1, 2025, all Tulane affiliates on Tulane-related travel will be automatically enrolled in CHUBB’s new international health insurance policy, with medical and safety support provided by Crisis24. For assistance under the new policy:

• Phone (Direct): (+1) 312-470-3115
• Toll-Free: (+1) 844-896-4183
• Email: goc@crisis24.com

If your education abroad program is run by a third-party provider (e.g., CIEE, CET, CEA) that requires you to purchase their health insurance or pay a health insurance fee, you may need to comply with their requirements. To determine whether the fee is mandatory or if opting out is possible while remaining eligible for the program, contact your Tulane program administrator or advisor for guidance.

Yes, Chubb medical coverage and Crisis24 assistance apply to travelers anywhere in the world outside their home country, as long as they are participating in Tulane-approved activities during the designated start and end dates. This includes side trips within those dates. However, side trips to higher-risk countries or locations—such as those comprehensively sanctioned by OFAC or experiencing active, ongoing conflict—require prior Tulane approval.

While Tulane does not offer a personal or leisure travel insurance policy, we recommend a product offered through Gallagher. This policy can be used for personal vacation travel or leisure travel before or after your official Tulane-approved trip dates. For more information, visit Travel Insured by Gallagher.

1. Stabilize the immediate emergency/threat (e.g., rescue other from immediate threat, take cover, etc.).
    
2. Alert first responders in-country of the threat, as appropriate. Not all countries have a central 911 emergency dispatch. However, they may have dedicated country-wide numbers for police, fire, and ambulance. Click here for a list of “911” equivalents by country.
    
3. Contact Crisis24, Tulane’s International Travel Safety & Emergency Provider. Dedicated hotline: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183  / Email: goc@crisis24.com
    
4. When safe, you or the trip leader should submit an incident (Maxient) report to Tulane documenting critical information. 
    
5. Contact your on-campus school or department.
    
6. Respond to the crisis by gathering and verifying facts, coordinating support, and initiating appropriate hazard-specific protocols.
   
   For detailed information and guidelines on managing emergencies while abroad, please visit the "TU-Emergencies Abroad" webpage.

TU partners with Crissi24 to provide 24/7 medical, security and emotional assistance to our travelers while they are abroad. Crisis24’s network of medical and security services operates 24 hours a day, 365 days a year, all over the world. Crisis24 will contact TU as needed, depending upon the situation, to coordinate services and support. 

Crisis24 can support TU travelers abroad in many ways, including:

•    Providing pre-travel, location-specific information, alerts, and advice via the Crisis24 application, available HERE.
•    Locating and scheduling appointments with medical providers abroad.
•    Replacing prescription medication while abroad.
•    Providing medical and/or security advice or emergency assistance abroad.
•    Emergency and Urgent Medical Assistance (Physical & Mental Health).
•    Inpatient & Outpatient Case Management. 
•    Medical Evacuation and Repatriation.
•    Natural Disaster, Political or Military Situation Evacuation.

Click HERE for a detailed list of services provided by Crisis24 for Tulane-related Travel Abroad.

After booking Tulane-related travel through Concur/World Travel Management Services, faculty, students and staff traveling outside of the United States will automatically be enrolled in Crisis24.

However, if your Tulane-related travel has been pre-approved through the Travel Department but booked outside of Concur/World Travel Management Services, you must manually register your trip through the Crisis24 App to ensure access to emergency assistance while traveling outside the United States. To register your itinerary, please download the Crisis24 App, go to the app's main menu and follow the instructions within the app to enter/add your trip details.

For successful trip registration, you’ll need:

• Your Tulane email address,
• The airline’s “agency record locator,” and
• Your complete trip itinerary.

Please make sure to also to save Crisis24's emergency hotline number in your phone: (+1) 312-470-3115  or Toll Free: (+1) 844-896-4183  / goc@crisis24.com, available 24/7/365.
 

Crisis24 provides 24/7 medical and security services worldwide, operating every day of the year. You can contact Crisis24 in the following ways: 

1.    Phone:  U.S.: (+1) 312-470-3115 / Toll Free Abroad: (+1) 844-896-4183 (or) Email: goc@crisis24.com 

2.    Download the Crisis24 App, which includes direct access to Tulane’s designated hotline, location-specific health, safety, and security information and advice, the Tulane Chubb Policy Number (GLM N186660489R), and Crisis24 contact details for 24/7 support. 

•    Download the Crisis24 App for OIS 
•    Download the the Crisis24 App for Android

3.    Download and carry the Crisis24 wallet card with you while abroad. This includes TU’s Chubb membership # (GLM N186660489R) and Crisis24’s contact details for 24/7 support.

1. Download the Crisis24 app from either Google Play or the iTunes App Store.
    
2. Once installed, click Sign In to create an account by entering your Tulane email.
    
3. You will be redirected to Tulane's single sign-on (SSO) login page, where you should enter your Tulane email and password to access the app.
    
4. Once in the app, view and edit your personal information and emergency contacts.
    
5. Save the Assistance Hotline phone number: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183. 
   
   DOWNLOAD GUIDELINES - C24 APP

Reach out to Crisis24 via the dedicated contact details below.  Crisis24 provides 24/7 medical, security and emotional assistance to TU travelers traveling abroad. This includes liaising with Health Special Risk (HSR) to answer the scope of coverage and benefits questions under the Chubb insurance policy and identify medical providers abroad appropriate for care. 

Crisis24 also serves as the focal point for arranging for medical care for travelers abroad, arranging for guarantees of payment, and facilitating claims processing questions. 

1.    For 24/7 International Emergencies & Medical Assistance (includes payment guarantees and filing claims), contact Crisis24: 

•    Within U.S.: (+1) 312-470-3115 / Toll Free Abroad: (+1) 844-896-4183 
•    Email: goc@crisis24.com 
•    Download the Crisis24 App --- Instructions HERE

2.    For Eligibility Verification, Medical Coverage, & Benefits Questions, you may also contact Gallagher Higher Education Practice directly at global@gallagherstudent.com

3.    If you wish to file a claim requesting reimbursement directly through Chubb, you may contact:

Health Special Risk (HSR), which is Chubb’s third-party administrator
•    Within U.S.: (+1) 866-345-0959
•    E-mail: debrablack@hsri.com
•    Mail claims to: 8400 Belleview Drive, Ste. 150, Plano, Texas 75024
•    Fill out the claim form, which you can download HERE.

Payments at Point of Care: While abroad, you may need to arrange for medical care abroad, including guarantying payment for medical costs upfront, as a condition to receiving care (e.g., medical treatments or prescriptions). Crisis24 can assist by liaising with HSR/Chubb, provide guidance on coverage, agreeing to serve as guarantor for medical bills, and directly paying medical providers abroad.  This differs from travelers personally incurring the cost up-front and then having to request Chubb reimburse them after-the-fact, as discussed below.

Reimbursement Requests: Generally, most medical costs abroad will be paid directly by the traveler to the medical provider. These out-of-pocket costs can then be submitted to Chubb as a claim for reimbursement. Travelers who would like to file a claim should:

1. Fill out the claim form, which you can download HERE.
2. Send the completed claim form and any necessary supporting documents (e.g. copies of itemized doctors’ bills, proof of payment, etc.) to gallagher@hsri.com.

Please direct international insurance and scope of coverage questions to Crisis24.

The maximum coverage period under the CHUBB international health insurance for a single trip is 180 days.

Yes. Tulane policy requires that all travelers abroad carry primary health insurance, even when traveling outside the U.S. Information about the mandatory health insurance policy for students is available HERE.  In some cases, the primary insurance policy in which the Tulane traveler is currently enrolled may not cover certain conditions or needs while abroad.  

As a Tulane student, faculty, or staff engaged in University-related travel abroad, the international health insurance policy provided by CHUBB (Master Policy No. GLM N186660489R) provides supplemental emergency coverage for the duration of your TU related travel. Please take the time to review your own personal health insurance and its coverage parameters. The insurance supplied by Tulane University is meant only to be supplemental to your personal insurance. 

Tulane-related travel includes any University-approved activity where one or more of the following elements exist:

• Tulane grants academic credit, allows the activity to count towards graduation, or provides a certificate of participation.
• The activity fulfills a Tulane degree requirement or is degree-advancing (e.g., capstone projects or experiential learning).
• The activity is funded in whole or part by Tulane or by external funds administered by Tulane.
• The activity is managed or operated by Tulane (e.g., by a University department, Tulane-recognized student organization, or varsity athletic team).
• The activity is led or accompanied by a Tulane employee.

Tulane's approval process for high-risk travel involves:

1. Submission of a Travel Request Form: Travelers must complete a request form via Tulane’s travel registration system, providing detailed information about the proposed trip.

Travelers must obtain Tulane Global approval prior to departure and should submit a form at least one month in advance of travel.

High-risk travel destinations include countries or regions classified as Level 3–High Risk or Level 4–Extreme Risk by the U.S. Department of State or Centers for Disease Control and Prevention for a non-COVID reason. They also include countries where Tulane’s insurer has excluded coverage due to high risk unless a specific waiver is obtained before departure. 

These countries have also been flagged in Concur, meaning Tulane travelers will not be able to centrally book their Tulane-related international travel until they submit the required approval form.

For the complete list of such countries, please refer to the following list: https://global.tulane.edu/high-risk-destinations-travel-approval

To centrally book TU-related international travel, please follow the Booking Tulane-Related Travel Procedures.

• Click HERE to log in to Concur using Tulane's Single Sign-On (SSO).
   
• Contact TU's travel department if you need assistance accessing your Concur profile or booking travel: travel@tulane.edu / https://procure.tulane.edu/content/travel-management

Tulane affiliates can access support for travel booking and assistance through the dedicated team at World Travel.

Dedicated Travel Agent Team

• Email: tulane.travel@worldtrav.com
   

Emergency travel assistance is available 24/7 by calling:

• Domestic/International: (865) 288-1927 (collect calls accepted).
• Code to reference: S-5CSK.
• Note: There is a $20 fee for after-hours, weekends, and holiday assistance (emergencies only).

• Students: Tulane students can schedule appointments at the Student Health Center for travel-related vaccines and pre-travel consultations.
   
• Faculty and Staff: The Student Health Center does not serve faculty and staff, but they have the following options:
   
  1. Refer to the CDC's destination pages for information on required vaccines, medications, and health risks specific to your destination.
      
  2. Schedule a consultation with your healthcare provider or a travel health specialist at least one month before departure. They can provide:
     • Destination-specific vaccines.
     • Medications like malaria prevention.
     • Advice tailored to your itinerary and planned activities. (Note: Some vaccines require multiple doses, so plan early.)
        
  3. Visit a travel clinic in New Orleans:
     • Passport Health (Causeway Blvd near Lake Pontchartrain). 
     • CVS (Napoleon & S. Claiborne) — Does not offer the Yellow Fever vaccine. 
     • Ochsner Travel Health Clinic (Jefferson Highway). 
     • Children’s Hospital Travel Clinic (Ages 26 and under). 

For more information about the +200 education abroad programs at Tulane, please visit https://global.tulane.edu/education-abroad.

Tulane’s mission is to encourage University engagement in the world, including supporting safe and secure international travel. To this end, Tulane Global provides critical travel security resources and tips for travelers—from pre-trip preparation and registration to providing medical and emergency assistance to those in need—to mitigate the impact of unexpected issues and help you make the most of your international experience. Tulane Global is here to work collaboratively with you and support you both before, during, and after your trip.

You can contact Ana Villar at avillar2@tulane.edu from Tulane Global to set up a meeting or schedule a pre-departure orientation session.