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Services and Hours

Please see below the different OISS Services and the appropriate time and manner to access the services.

Summer Office Hours

Monday- Friday from 8:30- 5:00, however we will be closed during lunch between 1:00 - 2:00 PM.

Downtown Office Hours (Not available during the summer)

During the academic year, OISS holds weekly office hours in the Tidewater Building, room 2460 for the convenience of our downtown students, staff and scholars.  No appointment is necessary.  

Tuesday: 1:00- 4:00

    Front Desk Services 

    The following services and materials are available at the OISS front desk Monday through Friday, 8:30 am to 5:00 pm without any appointment:


    • Requesting a travel signature, a new I-20 or DS-2019, a Social Security letter, or a full-time student letter. Will be returned within 3-5 business days.
    • Submitting completed applications for underenrollment and program extensions. Will be returned within 3-5 business days.


    Walk-In Hours Services

    During the academic year walk-in hours are for quick questions and services, and each meeting is limited to 15 minutes. Below are examples of walk-in hour services:


    • Travel signatures and travel questions
    • Full-time student letters
    • Social Security letters
    • On-campus employment questions
    • Dropping off completed documents (except OPT and Academic Training)

    No prior appointment will be needed and individuals will be able to meet with an advisor on a first-come, first-served basis.


    Disclaimer: We may close walk-ins early if we have more people than can be seen during the allotted time.



    Non-Walk In Services (Appointment Services)

    The services and topics below require more time than walk-in hours allow. To meet about these topics, you must call 504-865-5208 or visit the OISS front desk to make an appointment. In general, appointments cannot be made for the same day that you call or visit unless it is an emergency.


    • Extension of your program of study
    • Off-campus employment: Curricular Practical Training (CPT) Optional Practical Training (OPT) Academic Training
    • Other off-campus work related questions 
    • Defense/graduation questions
    • Academic Concerns and under-enrollment
    • Any other personal issue for which you need help or support


    OPT Drop-Off Hours

    There are specific times to submit your completed application for Optional Practical Training (OPT):


    • Monday 12:00- 1:00
    • Wednesday: 8:30- 9:30 and 2:30- 3:30
    • Friday 10:00- 11:00